From Helpdesk to IAM

The 7-stage roadmap for helpdesk and IT support professionals moving into Identity and Access Management.

What's inside

Seven stages, from the helpdesk to leading IAM change

The IAM work you already do, and how to describe it on your CV
The certifications and free home lab worth your time
How to get IAM experience without leaving your current job
The different IAM paths, and which one suits you
UK and US salary ranges, from your first IAM role to Head of IAM
Lessons from Julia Morris, who went from the service desk to identity leadership
A 30-day action plan you can start this week

39%

of breaches involved stolen or abused credentials (Verizon, 2026)

59%

of security teams report critical or significant skills shortages (ISC2, 2025)

£0

to build the IAM home lab in Stage 2

About the author

Victor Asanmi, CIAM MBCS

Victor has worked in cyber security since 2018 and specialises in Identity and Access Management. He teaches IAM on TikTok as @iam_techbro, hosts the IAM Leadership Series, and founded the Inyotta Identity Academy to help people break into identity careers.

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